Refunds and Returns Policy

Because we sell food and beverage products, our returns policy is designed with hygiene and safety in mind.

What we cannot accept back

• Opened food products
• Opened beverages
• Perishable products
• Products with broken seals
• Products stored incorrectly after delivery
• Products returned solely for personal taste preference

What we can help with

Please contact us if you receive:

• Incorrect items
• Missing items
• Damaged products
• Defective packaging
• Expired products
• Delivery issues

Reporting deadlines

Customers should report damaged, missing or incorrect items within [NUMBER OF HOURS/DAYS TO BE CONFIRMED] of delivery so that we can investigate and resolve the issue promptly.

Refunds

Where a refund is agreed, it will be processed to your original payment method. Refunds are not automatic — each request is reviewed on its own facts. Timeframes for refunds to appear depend on your payment provider.

How to contact us

Email orders@nunestwellness.com with your order reference and clear photos of the packaging and product where relevant.