Refunds and returns
Food and drink products carry hygiene and safety limits, so this policy is narrower than a general goods policy.
What we will always put right
- An item that arrives damaged, leaking or with broken packaging.
- An item that is the wrong product, wrong pack size or missing from your order.
- An item that is past its best-before date on arrival.
Report any of these within 48 hours of delivery with your order reference and a photo. We will replace the item or refund it, including the delivery charge where the whole order is affected. Do not consume an item you are reporting.
What we cannot accept back
For food safety reasons we cannot accept the return of a food or beverage product once its seal is broken, or where it has been stored outside the conditions printed on the pack. Sealed, undamaged, correctly stored items may be returned unopened within 7 days of delivery; return shipping is at your cost unless the fault is ours.
Allergens and label information
Ingredient, allergen and nutrition information is printed on the approved pack label. Please read the pack before consuming. If a product does not match its label, stop consuming it and contact us immediately.
Product safety and recall
If we identify a safety issue with a batch, we will contact affected customers using the order details supplied at checkout and publish the affected lot codes. To report a safety concern, email management@nunestwellness.online with the product name, pack lot code and best-before date.
How refunds are issued
Refunds are returned by the same settlement method used for the order. Where an order was paid by bank transfer, we refund to the originating account. Cash-on-delivery refunds are issued by bank transfer to an account in the customer's name.
Your statutory rights
This policy sits alongside, and does not limit, the consumer rights that apply to you in the United Arab Emirates. See also our terms of sale.
Questions
Email management@nunestwellness.online or call 04 576 3700.